Response Times - 97%
We believe in a rapid response to customers. This promise has been kept since the business first started. We use the latest technology to remotely diagnose your systems and if an engineer is needed on site we automatically locate the nearest vehicle to provide a first class service.
Returning Customers 85%
Some of our Customers have been with us for over 25 Years tantamount to the service we provide. Customers see us go the extra mile and return year after year. Even when moving premises Justice Fire and Security is their first choice for electronic security.
Overall Customer Satisfaction 80%
We commissioned an external company to carry out a survey and the results were impressive, 80% overall customer satisfaction. When asked, clients quoted our personal level of service and good locality amongst the top reasons why they are satisfied and continue to us Justice Fire and Security.
First time Fix 72%
Our engineers carry most spare parts with them. We strive to complete a fault first time every time however there are occasions when a part is not available, is obsolete or the fault is larger than envisaged.
Client Recommendation 85%
Customers provide outstanding testimonials and recommend us time after time. Our service levels meet and are above the industry guidelines. We are accredited with NSI Gold and BAFE. Recommendations are important to us. It means not only is our existing client happy with us but they are more than satisfied to recommend us to their contacts.