24/7 Guard Response for your Home

A: The feature allows users to send a guard to their property through our app when they receive an alarm event from their alarm system. The guard will perform a perimeter check of the property, send a report to the end user, and carry out tasks depending on the outcome of the property check (false alarm or genuine break in). Users signing up to the service get two callouts included each year.

A: By identifying the nearest available guard, our service aims to have a professional SIA approved guard on site within 30 minutes. In the unlikely event we do not reach the property within 30 minutes, the callout is free and will not use one of the two included credits as part of the subscription. If there has been a break-in, the guards on-site can manage the situation until a key holder arrives, the police arrive, or the property is secured.

A: The contract is for a 12-month period which covers two callouts.

A: No, we can add this service to virtually any alarm system whether it has been installed by us, is maintained or not. If not installed by us, we will need to send an engineer to install a communication box at a small charge for the service to work. Contact us for details about the charge by calling 0345 468 0927.

A: When signing up for the service we will check coverage for you. We cover 95% of the UK population , which means cities, suburbs and surrounding areas are typically covered. We will not sell the service to you, if we can’t reliably cover your area.

A: As part of the service upon an alarm activation you will receive two free callouts per year.

A: If you have used your two annual callouts, you will have the option to make an on-demand payment to send a guard out to your property.

A: The guard will perform a perimeter check of the property, take pictures of all available sides of the property, create a report, and carry out tasks depending on the outcome (false alarm or genuine break in). You will receive a report from the guard after they have completed their check, which will be viewable in app, consisting of:

• Images taken by the guard of all available sides of the property
• Any written notes taken by the guard
• Type of response (Burglary)

This report will be available in the app via a web link.

A: If the guard confirms a break in, they will call you and the police. You can then make arrangements for the guard to stay on site should you wish (additional grounding charges will be incurred), or you can stand the guard down in favour of someone else locally responding to the property.